Who we are
Our website address is: https://kleinmannproperties.co.uk.
This Privacy Policy explains why we collect personal information about our customers, website visitors, people who use our services and how we use it. For information concerning the collection, use and processing of personal information by any of our third party business suppliers, please contact us at enquiries@kleinmannproperties.co.uk or 3 Bull Ring Business Centre, Church Terrace, Harbury CV33 9HL.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
How we collect personal data
We obtain personal information when you enquire or register for products and services provided by Kleinmann Properties, through our website, emails, telephone conversations, documents you provide either electronically or through face to face contact, or through the internet. Information provided to us by third parties, information from publically available sources, eg Land Registry.
What information we collect
The information we collect may include the following:
Name, date of birth, postal address, email address, telephone number, information about your family, financial information including earnings, employment, bank account details. We may use your photo ID (passport/driving licence) proof of address, utility bill to verify your identity where you are either a buyer, seller, landlord or tenant and we may also request further information relevant to the provision of specific services. Our legal basis for this use is compliance with a legal obligation to which are subject.
What information we collect from third parties
Where will obtain information about you from third parties, after we have your agreement to do so, where we are required by law, or for business needs. Third parties we may need to contact (but no limited to) are credit reference agencies, employers, accountants, banks and solicitors in order to carry out references, credit checks, financial history, validate your income and identify verification. We may also carry out money laundering and financial criminal checks to fulfil our legal obligation and may also make reports to government agencies where we have a reasonable suspicion of money laundering or terrorist or criminal financing.
Who we share your information with
We will process the information you have provided for the purpose of carrying out our obligations arising from any contracts entered into by you and Kleinmann Properties, such as providing you with products and services you have requested, including visiting and arranging viewings of your property, processing an application for tenancy. We may engage with third party service providers to provide products such as mortgages, house and contents insurances or other business services, we provide them only the personal information required to perform the service we request and not to use if for any other purpose.
How we use your information
We will process the information you provide or we obtain from other sources to provide you with products and services. Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.
- To process your registration and confirm your identity
- To provide a full range of estate agency services for the sale and purchase of property
- To arrange surveys and valuations
- To provide a full lettings service for landlords, tenants and prospective tenants
- To provide property management services
- To arrange mortgages
- To arrange protection insurances
- To arrange conveyancing services and legal services
- To process payment for our services
- To compile a business contact database
- To operate, monitor, evaluate and improve our products, services and website
- To protect against and prevent fraud and money laundering
How long we keep your information for
We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations.
Communication
We will communication with you to service related communications, provide you with information about our products and services we believe may be of interest to you. We will communicate by email, post, telephone or mobile telephone text message service.
Your rights
You have the right to ask for a copy of the information Kleinmann Properties hold about you (we may charge £15 for information requests). You have the right to request rectification of your personal data, restrict the processing of personal data including direct marketing. Where you have provided consent you may withdraw that consent at any time and we will cease processing your personal data as soon as is reasonably practicable following receipt of your withdrawal.
Further Information
- Data Protection Act 1998
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.